National Account Manager

We’re so glad that you have considered joining our team. We go to great lengths to find the best people we can, and it shows in guest comments on friendly, helpful staff. We strive to not only provide excellent customer service to our guests but also remember that often our fellow staff members are our customers too. 

The National Account Manager (NAM) is a highly proactive, hybrid sales role responsible for generating group, banquet, catering, and ancillary sales, predominantly midweek, for Basin Harbor Resort. This position works closely with the Director of Sales and Marketing, Group Event Coordinator, Setup Manager, and other operational team members to execute profitable group programs which complement currently existing business for the resort.

Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer

Desired Characteristics for a National Account Manager:

• Proactive, self-starter
• Resourceful, energetic, creative
• Relationship builder
• Consultative sales approach
• Strategic
• Innovative, collaborative
• Problem solver
• Analytical
• Idea generator

• This hybrid sales role will work remotely within New England, close to prospects in source markets for the resort.
• Candidate is required to be on property to execute client site visits for potential business, meet with prospects/clients at the resort, and develop relationships with local/regional organizations as applicable
• Frequent travel is required to various markets to meet in person with prospects and clients, conduct sales calls and make presentations to promote the Resort
• Conduct FAMs (Familiarization Tours) at the resort for the right group prospects to drive revenue
• As with any business travel, the NAM will be reimbursed for required travel and necessary expenses including mileage, flight, room, food & beverage, etc
• The National Account Manager will be responsible for developing and executing Quarterly Plans & Actions, which is a roadmap for their annual success
• Develop and execute a client trade show and conference program to ensure Basin Harbor is well known throughout the region as a premier destination for group programs
• Foster relationships with former Basin Harbor clients and overall accounts, as well as generate new contacts to grow the resort’s portfolio of business
• Proactively research, network, and solicit for groups, retreats, and conferences which will stay for multiple nights and spend ancillary revenue, taking advantage of the resort’s many offerings
• Become an active member with the appropriate hospitality organizations to build relationships with the prospective clients, as well as with industry colleagues
• Research and determine the best opportunities to pursue across all segments and markets including bus tours, generational travel, group intermediaries, etc
• Develop and maintain accounts to build group business, particularly mid-week, layering on programs throughout the season where additional occupancy is needed to attain revenue optimization
• Attend Daily Business Review meetings/calls with the sales team to discuss new opportunities, potential group displacement of other revenues, and determine viability of business for the resort
• Follow up on leads in a timely manner to create new and repeat business
• Develop aggressive long and short-range sales objectives and assist with promotional programs based on sales projections and historical accomplishments
• Work closely with Revenue Management daily to secure rate quotes for prospective clients
• Collaborate with the Culinary team and Beverage department to ensure understanding of menu items and products, special requests, dietary restrictions, food and beverage service
• Work closely with Food & Beverage department to set expectations for display and client-facing culinary elements
• Interact closely with the Director of Sales and Marketing to discuss challenges and opportunities throughout the selling processes
• Generate proposals and presentation materials to secure groups
• Become a problem-solver and trusted advisor to the clients of Basin Harbor
• Responsible for negotiating and contracting new business
• Work with Group Event Coordinator and Set Up Manager by confirming details such as menu selection, room set up, and program timelines that were discussed in the contracting process
• As necessary, assist in creation of floor plans with accurate lay out of event including all details and BEO requirements

• 2 years of experience in hospitality and/or sales, preferably in a luxury resort or similar environment
• College degree in Hospitality, Marketing, or Business Administration, or equivalent experience in the hospitality industry
• Ability to prioritize, adapt, and work independently as well as part of a team
• Extremely strong customer service skill set with experience responding to high level demand customer base
• Working knowledge of Delphi, Salesforce, Host and other catering/hotel booking software is ideal
• Demonstrated proficiency and accuracy in using MS Office products such as Word, Excel, and Outlook
• Professional representation of self and property are essential, with a strong commitment to outstanding customer service
• Some nights and weekend hours required depending on event bookings, site visits, client meetings, and business demands
• Ability to consistently display courtesy, etiquette, and enthusiasm on the phone and in person
• Ability to maintain comprehensive records and work under pressure to meet deadlines
• Available to work a flexible schedule that will include days, nights, weekends and holidays as dictated by the events calendar and seasonal changes