Seasonal Guest Services Positions (multiple)

Lake Champlain + The Green Mountains + The Adirondacks + 138 years of superb hospitality + 700 acres of lakefront property = The Perfect Summer Job.

We’re so glad that you have considered joining our team. We go to great lengths to find the best people we can, and it shows in guest comments on friendly, helpful staff. We strive to not only provide excellent customer service to our guests but also remember that often our fellow staff members are our customers too. We hope if you join us this summer you’ll have the opportunity to explore this great state of ours. There is a lot to see and do here even though we’re a small state and because of that, too things are fairly close by.

Our goal every season is everyone works hard yet plays hard this summer at BH!

In Country H2b Guest Services Staff-The Guest Services Staff at Basin Harbor greet, check-in guests upon their arrival, and provide a smooth experience at checkout. In addition, Guest Services staff offer assistance to guests during their stay by answering questions, providing bell services, and resolving issues by dispatching housekeeping or maintenance to respond to guest requests. They will also perform computer tasks and night audit functions to end the day resort-wide and open the system for a new day of transactions.  

Bell Person-The Bell Staff serves resort guests by greeting them upon their arrival at Basin Harbor and assisting them with their varied needs, presenting a confident, welcoming attitude.

Concierge-The Concierge provides local and resort information and assists with guests’ needs.

Front Desk Agent-The Front Desk Agent greets and checks in all guests upon their arrival and provides a smooth experience at checkout. The Agent offers assistance to guests during their stay by answering questions, resolving issues, and dispatching housekeeping or maintenance to respond to guest requests.

Guest Services Manager-The Guest Services Manager ensures guest satisfaction and maximizes room revenue by overseeing all front office operations in alignment with Basin Harbor’s standards. This role leads, trains, and supervises the Front Desk, Bell, Concierge, and Switchboard teams while addressing guest service concerns and acting as Manager on Duty.