Field Service Technician

A Service Technician is an experienced member of the Field Service team that travels to customer locations to perform routine maintenance, installation and troubleshooting of most residential natural gas appliances and heating systems. They complete meter installation, repairs and related compliance work. They also provide emergency response services via on-call rotation. They often work independently but may be asked to train other technicians.  

The individual in this position will be required to hold, and maintain, appropriate certifications, licensures and operator qualifications, provide superior customer service and navigate a smartphone, tablet and gas detector devices to complete their job duties on a daily basis with attention to detail.   

 DUTIES AND RESPONSIBILITIES FOR THIS POSITION: 

• Provides 24/7 emergency response to qualifying events, such as, but not limited to, gas leaks, fires, carbon monoxide.  Ascertain status of suspected issue. 
• Operates, calibrates, and interprets gas detector equipment. Ensure proper maintenance is conducted for all tools, equipment and maintain a clean, presentable vehicle. 
• Responsible for setting meters, turn-ons/turn-offs and compliance work, such as meter remediation, meter surveys, meter painting or changing out meters, when required. 
• Performs appropriate troubleshooting and service work related to VGS rental programs, VGS service plans and most residential appliances, such as water heaters, space heaters, central heating equipment and conversion burners.  
• Completes installation and testing of products, equipment and machinery as well as providing instructions to customers on the proper usage of a product.  Also, complete installation of piping and converting equipment, such as water heaters, conversation burns, meters and any other options offered by VGS in the future.   
• Completes daily customer visits, maintain general parts/equipment stock within the vehicle and obtains parts/equipment needed for specific customer visits. 
• Performs routine inspection checks, cleaning of heating systems and ensuring inspection documentation is thoroughly completed. 
• Sets, removes, seals and unseals gas meters, regulators, purges lines, checks meter indexes and gas outlets. 
• Responsible for staying up to date with new product and service information offered by VGS. 
• Repairs, maintains, installs, and trouble-shoots general problems concerning natural gas appliances. 
• Relights residential and commercial customer gas service. 
• Prepares all necessary paperwork, electronically with an attention to detail and accuracy.  
• Required to serve on the team’s on-call rotation. 
• Attends all required trainings, as provided by the Field Service Supervisor or the Field Service Manager, such as safety, compliance, and monthly team meetings. 
• Maintains appropriate natural gas certifications, Operator Qualifications, and P-2 Vermont Plumbing S Licenses and any other industry, state or federal requirements as required.   

     
REQUIRED SKILLS FOR THIS ROLE: 

The job requirements below contain numerous skills and qualifications that one can and will achieve over time. VGS will consider candidates that don't necessarily meet all of the requirements. Whether you are a seasoned Service Tech or just starting your career, we may have a job for you. We are willing to train the right individual. We encourage candidates to describe how their experience, in aggregate, will allow them to succeed in this role. 

• Ability to operate a motor vehicle, holds an unrestricted, valid motor vehicle license and must maintain a satisfactory driving record. 
• Demonstrate a cooperative temperament and can properly execute work during required hours, which includes overtime and/or irregular hours. 
• Exemplifies a pleasant, tactful manner with peers, customers and the public. 
• Holds oneself to a neat, clean and orderly standard. 
• Conducts job duties with integrity and honesty. 
• Ability to respond to emergencies in a calm, professional manner. 
• Ability to manipulate tools and lift/push/pull heavy objects.  Also, maintain any required training for such tools.  
• Must be comfortable using technology, such as tablets and smartphones as well as applicable software to complete job duties.  
• Ability to problem solve and analyze operations of all gas devices, electrical and plumbing functions associated with gas devices.  
• Capacity to think quickly and rationally amidst distractions is essential. 
• Ability to think and act independently, handle potentially difficult situations and conflicts, as well as work calmly under high pressure situations, including emergencies. 
• Strong attention to detail.  
• Capable to communicate to a wide range of individuals from supervisors to co-workers to customers of various levels, as well as work within a team of 2 when necessary.  

PREFERRED SKILLS FOR THIS ROLE: 

• Natural Gas Certification.
• Applicable Operator Qualifications. 
• P-2 Vermont Plumbing S License and/or Master Plumbing License. 
• EPA 608 or Universal Type 3 refrigerant certification. 
• These skills are acquired through experience and proven competency in all aspects of the Service Technician Associate level.    

PHYSICAL DEMANDS & WORK CONDITIONS: 

• This position is Safety Sensitive and subject to appropriate drug and alcohol testing as prescribed by the Federal Register 49 CFR-Section 199. 
• Must be able to sustain awkward positions of kneeling, lying, reaching overhead and squatting to perform duties.   
• Must be able to pass required physical examination given by Company assigned physician, including color perception. 
• Strength adequate for arduous labor as circumstances may require.  Must be able to work in extreme weather conditions for extended periods.  Must be able to lift and handle loads up to 100 lbs. May be required to apply push/pull forces up to 250 lbs.  Frequently required to kneel, stand, squat, bend, lie, twist, climb, reach (above shoulders) and drive.  May have to work on uneven ground and be exposed to dust, fumes, gases or odors.  Must wear Personal Protective Equipment (PPE) when required for specific job duties. 

 

DIVERSITY AND INCLUSION STATEMENT 

We are committed to building a work community that is inclusive and represents a vibrant diversity of background, experience, perspective, and thought. Chances are, if you are considering applying for this position, you have transferable skills that will help you be successful in this role. Candidates across all markers of identity (age, race, gender, ability, communication style, etc.) are highly encouraged to apply, even if every skill requirement does not match perfectly, because we believe in continuous improvement and support our employees in achieving goals and objectives. 

South Burlington, VT, US

Salary Range:
$29.37 To $48.07 Annually